FAQ

FAQ

WHAT CURRENCY IS USED?

All prices on the website are in New Zealand dollars.

 

DO YOU OFFER GIFT WRAPPING?

For sure! Gift wrapping costs $5 and includes a hand-written note. Just tick the gift wrapping box on the cart page and tell us what you’d like the note to say. Feel free to email us with any questions at hello@hellolemon.com.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

hello lemon accepts Visa, MasterCard, American Express and Discover, as well as regular account payments through PayPal.

 

CAN I USE PAYMENT METHODS OTHER THAN PAYPAL?

You don’t have to have a PayPal account to use your credit card on our website – PayPal will just process the transaction.

 

WHAT SHIPPING OPTIONS ARE THERE?

Pop over to our delivery and returns page to find out everything you need to know about shipping.

 

MY GOODS ARRIVED DAMAGED. WHAT NOW?

Please email us a clear picture of the damage to hello@hellolemon.com within 7 days of receiving your item and we’ll send you out a replacement.

 

I OWN A STORE AND WOULD LOVE TO INCLUDE HELLO LEMON IN IT. WHAT DO I DO?

We’re thrilled that you’re interested! Go over to our wholesale page to find out more.

 

IS HELLO LEMON DOING ITS BIT FOR THE ENVIRONMENT?

At hello lemon we take our environmental responsibilities very seriously. In our studio we are diligent recyclers and get all our power from renewable sources. We do our best to source eco-friendly materials for our products. Scroll down to the bottom of this page to learn more about the materials we use.

 

HAVE ANY MORE QUESTIONS?

No problem! Contact us through the contact form on the website or email us at hello@hellolemon.com.

 

OUR MATERIALS

PAPER

hello lemon cards are printed on paper that is sourced from sustainable plantations. Our current paper choice comes from Thailand, where fast-growing trees have been planted in the unused space around rice fields.

ENVELOPES

Our envelopes are made from unbleached kraft paper, which is typically 50% recycled and 50% new materials, with the virgin portion made predominantly from reclaimed sawdust pulp.

PACKAGING

We use cellophane sleeves to keep our cards and journals clean and safe.